The Role of Evolving Technologies - Accenture

Accenture was among the best-practice organizations studied as part of APQC’s Collaborative Benchmarking study The Role of Evolving Technologies: Accelerating Collaboration and Knowledge Transfer. This case study describes how Accenture is using Web 2.0 and social media tools to enhance its knowledge management program.

Accenture provides consulting, technology, and outsourcing services to clients around the globe, including approximately 90 percent of the world's top organizations. Outsourcing, via data networks and online applications, accounts for a large portion of the firm's worldwide activities, which are supported by 160,000 professionals in 46 countries.