Notes from APQC's 2009 KM Conference: "Driving Results Through Social Networks"

This document contains notes compiled by Capt. Ralph Soule at APQC's 2009 knowledge management conference. Capt. Soule The notes provide highlights and key points from the keynote address "Driving Results Through Social Networks" by Robert Cross, associate professor in the management department of University of Virginia's McIntire School of Commerce and the research director of The Network Roundtable.