The New Edge in KM: A Summary of Carla O'Dell's Keynote at APQC's 2008 KM Conference

At APQC's 13th annual KM conference in April 2008, Carla O'Dell delivered a presentation on the forces at work in knowledge management (KM) today. With constantly changing technologies and work force demographics, developing innovative KM approaches is becoming increasingly essential to business advancement. This paper discusses O'Dell's key points, including the steps to KM maturity, generational concerns in knowledge transfer, social networking on the Web, and other significant questions raised by an evolving KM landscape.