Measuring the Impact of Knowledge Management - July 2010 KM Community Call

This recording features APQC Executive Director Cindy Hubert and APQC Director of Performance Improvement Chris Gardner introducing practical tools and techniques for measuring the impact of knowledge management (KM) on business outcomes. Topics include which measures and measurement tactics work best and how your organization can calculate the tangible benefits of its KM activities.

Click here to view the slides from this presentation.