Measuring the Impact of Knowledge Management - IBM

By APQCFebruary 24, 2004

IBM was among the leading organizations examined as part of APQC’s Collaborative Benchmarking study Measuring the Impact of Knowledge Management. This case study provides a comprehensive overview of IBM's strategy and processes for evaluating KM activities and outcomes.

Topics

KM Strategy, KM Measures

Processes

12.3.5.1 Assess alignment with business goals, 12.3.5.2 Evaluate impact of KM (strategy and projects) on measures and outcomes, 12.3.1.10 Develop strategic measures and indicators

Type

Industry

Computers, Consulting/Consultants, Professional Services/Business Services

Publisher

APQC

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