Measuring Call Center Performance (Best Practices Report)

Published On:
January 01, 1996
Authored By:
APQC
Members-Only Content:

Learn to identify and understand which measurements thriving businesses use as indices for success in Measuring Call Center Performance. Discover the practices of leading companies in the areas of people measures, center performance, and links, along with methods of communicating data to impact performance, employee training, and customer satisfaction.

Type:
Reports & White Papers
Topics:
Customer-focused Processes and Functions, Customer Service, Customer Satisfaction, Call Centers

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