Managing Content and Knowledge (Best Practices Report)

This report offers insight into the successful design and implementation of content management systems. Learn how leading organizations provide meaningful and timely information using taxonomies to identify, collect categorize, and refresh content. Managing Content and Knowledge examines work flow, processes, roles, change management, and technology used in the real world. It focuses on the process of building a business case for a content management initiative, designing a content management system, delivering content, and maintaining content.

Included are in-depth case studies of General Electric, MITRE, Schlumberger, and Washington State Library.