Leveraging Knowledge Across the Value Chain - Caterpillar

Caterpillar Inc. was among the best-practice organizations studied as part of APQC’s Collaborative Benchmarking study Leveraging Knowledge Across the Value Chain. This case study explores Caterpillar's strategies and systems for sharing knowledge across the extended enterprise and with partners, suppliers, customers, and/or other stakeholders.

Caterpillar is the world's leading manufacturer of earthmoving machinery.The organization's vision and mission for knowledge sharing, developed with input from more than 100 community managers, is to be a global leader whose productivity and competitive advantage are maximized because validated, up-to-date knowledge is freely and easily shared across the value chain.