Knowledge Sharing in the Flow: Survey Results

To maximize the benefits of their knowledge management programs, organizations must not only implement tools and approaches for knowledge sharing, but also embed those tools and approaches in the flow of employees’ daily routines. Employees should view locating and sharing knowledge as part of the way they work, not as separate add-on activities.

In autumn 2011, APQC conducted a survey of 84 organizations to understand the extent to which they have embedded knowledge sharing and collaboration in key business processes and workflows. This article provides highlights from the survey and commentary on the results, tying the data to established best practices.