Deploying Six Sigma to Bolster Business Processes and the Bottom Line (Best Practices Report)

Six Sigma is more than just a quality program for reducing defects—it is a tool that can help smart organizations meet a range of specific business needs. This report explores the issues and challenges involved in deploying Six Sigma in transactional and service areas by looking closely at Six Sigma infrastructure and implementation, Six Sigma training and project execution, and Six Sigma impact.

Included are in-depth case studies of American Express, Commonwealth Health Corporation, DuPont Global Services Business, Iomega, John Deere Health, and Raytheon.