Defining a Value Proposition and Business Case for Your KM Program

APQC has identified a formal knowledge management (KM) business case as one of three principal drivers of KM success. Does your organization have a business case for KM? If so, is that business case getting your program the leadership support and funding it needs? If not, this white paper can help. Topics include:

• why you should formalize your KM business case,
• what questions your business case should answer,
• how to ensure your business case resonates with senior leaders, and
• how to measure results and validate your business case over time.