Customer-Centric Contact Center: A New Model (Best Practices Report)

Published On:
February 03, 2001
Authored By:
APQC
Members-Only Content:

Learn the practices experienced call center leaders have found to be effective in Customer Call Centers. Key findings in the report are grouped into the following sections: strategy and linkages, service standards, technology, hiring and employee development, and operations.

Type:
Reports & White Papers
Topics:
Customer-focused Processes and Functions, Customer Support, Customer Service, Customer Satisfaction, Customer Loyalty, Call Centers

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