Customer-Centric Contact Center: A New Model (Best Practices Report)
By APQCFebruary 3, 2001
Get a snapshot of contemporary call center practices and see where call centers are headed while gaining insight into key leadership and implementation roles. Learn the practices experienced call center leaders have found to be effective in Customer Call Centers. Key findings in the report are grouped into the following sections: strategy and linkages, service standards, technology, hiring and employee development, and operations.
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