Capturing Critical Knowledge from a Shifting Work Force

Trends in retirement, rapid growth, turnover, mergers and acquisitions, and internal redeployment can lead to a great loss in an organization's collective knowledge. This book describes how to maintain a knowledgeable work force, using proven principles, tools, and practices of knowledge management. Apply critical success factors and benchmarking research detailed in this book to implement a preemptive, strategically aligned knowledge capture and transfer system.

This book details determining types of knowledge, identifying and sharing critical knowledge, supporting structures and funding, and identifying critical success factors in knowledge retention. With vital information for both senior management and knowledge management practitioners, this book describes the knowledge retention process, including indicators of a knowledge retention problem, necessary resources, realistic ways to capture knowledge, and processes to disseminate relevant information.