Capturing Critical Knowledge from a Shifting Work Force

Trends in retirement, rapid growth, turnover, mergers and acquisitions, and internal redeployment can lead to significant losses in organizational collective knowledge. But the situation is not hopeless. By applying proven knowledge management principles, tools, and practices, you can implement a preemptive, strategically aligned knowledge capture and transfer system and ensure your organization maintains a knowledgeable work force.

Topics include:

• determining types of knowledge,
• identifying and sharing critical knowledge,
• supporting structures and funding, and
• identifying critical success factors in knowledge retention.

With vital information for both senior management and knowledge management practitioners, this book describes the knowledge retention process, including indicators of a knowledge retention problem, necessary resources, realistic ways to capture knowledge, and processes to disseminate relevant information.