Call Centers and the Internet: Enhancing Customer Contact (Best Practices Report)
By APQCDecember 19, 1999
Product Details
- 86 pages
- Price
- Hardcopy
- Electronic
Discover how to enhance your organization's level of customer support and customer service delivery to meet growing expectations in Call Center's and the Internet: Enhancing Customer Contact.
Topics: Branding, Customer-focused Processes and Functions, Information Management, External Relationships, Organization and Management
Processes: 3.2.3 Define and manage channel strategy, 5.1.2 Define customer service policies and procedures
Type: Reports and Books
Publisher: APQC
ISBN: 1928593216
Processes: 3.2.3 Define and manage channel strategy, 5.1.2 Define customer service policies and procedures
Type: Reports and Books
Publisher: APQC
ISBN: 1928593216
