Business Process Management - Operations Management International Inc. Case Study

By APQCSeptember 21, 2005

Operations Management International Inc. (OMI) is a leader in the management of water and wastewater facilities, offering a wide range of services for customers in government and industry. This case study details how OMI implemented a business process management initiative and tells of their success with new BPM techniques.

Click here to read the full Business Process Management best practices report.

Topics

Business Process Management (BPM), Process Improvement, Process Management

Processes

1.1.3.1 Analyze organizational characteristics, 1.2.4 Coordinate and align functional and process strategies, 1.2.5 Create organizational design (structure, governance, reporting, etc.)

Type

Industry

Publisher

APQC

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