Best Practices in New-Customer Service
By APQCJanuary 1, 2000
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New customers are a delicate client sector for virtually any organization. Because they don't have a history with the company, they have no reason to be loyal- until, through excellent service, the company gives them one.
Topics: Customer Service
Processes: 1.1.2 Survey market and determine customer needs and wants, 5.1 Develop customer care/customer service strategy
Type: Articles and White Papers
Publisher: APQC
Processes: 1.1.2 Survey market and determine customer needs and wants, 5.1 Develop customer care/customer service strategy
Type: Articles and White Papers
Publisher: APQC
0
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