Benchmarking in Education: Pure & Simple

This primer on benchmarking explains the process in easily understood terms. Use it as a quick reference guide for details on each step of APQC'sbenchmarking process. Distribute this publication economically through your organization for informational purposes, to reinforce previouslearning, or as a take-away after training.

TABLE OF CONTENTS

Chapter 1:

• What Is Benchmarking
• Getting Started: The Big Picture
• Process Classification Framework
• Rules of the Game
• The Benchmarking Model

Chapter 2:

• Planning the Study: Overview
• Team Selection, Structure, Roles and Responsibilities
• Understanding Your Process
• Measures/"Family of Measures"
• Data Collection Plan

Chapter 3:

• Data Collection: Overview
• Secondary Research
• Sources of Data/Develop Data Collection Instrument
• Screening Surveys
• Making Contact
• Detailed Survey
• Site Visit Hints

Chapter 4:

• Analyzing Data: Overview
• Normalizing Data
• Examining Relationships
• Formulate the Implementation Plan
• Cost Benefit

Chapter 5:

• Adapting Improvements: Overview
• PDCA
• Implementation Roadmap
• The Final Report
• Storyboarding

Chapter 6:

• Complete Process Classification Framework
• Family of Measures
• Selection of Criteria Matrix
• Contact Sheet
• Root Cause Analysis
• Cost Benefit Analysis
• Final Report Format