APQC's State of Benchmarking Study 2009 - Full Webinar

In this Webinar, Ron Webb discusses the results of APQC's 2009 State of Benchmarking study. More than 200 organizations participated, reporting on how they use benchmarking, the challenges they face, and how benchmarking is implemented and supported. Here, the data is presented along with what it says about the current state of benchmarking.