APQC's Passport to Success Series/Content Management

Content Management: A Guide for Your Journey to Knowledge Management Best Practices details steps to fully incorporate a content management system into regular operations.

• JUSTIFY A CONTENT MANAGEMENT SYSTEM - Identify a strategic rationale for investing in a content management system and estimate costs.
• PLAN AND DESIGN - Analyze needs and support structures. Create a taxonomy and operations process. Audit content and assess vendors.
• IMPLEMENT THE SYSTEM - Deploy the plan for content management implementation and support the established players.
• MAINTAIN AND UPGRADE - Monitor the evolution of processes, technology, and roles over time.

Chapters are also included concerning the life cycles of content, information technology, and lessons learned. Best-practice examples from leading organizations are summarized to illustrate findings.