APQC's Passport to Success Series/Balanced Scorecard

As one of the titles in APQC's Passport to Success series, this guidebook details what is required of organizations as they establish and deploy a balanced scorecard effort. Supported by examples of best practices and tips from actual practitioners, Balanced Scorecard: A Guide for Your Journey to Best-Practice Processes explains how to:

• design a balanced scorecard,
• develop strategic metrics and data-gathering tactics,
• gain all-level support,
• deploy and maintain the scorecard, and
• link measures to strategy and employees' daily activities.