- April 10, 2008
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Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. The original Process Classification Framework (PCF)SM as a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint. Click here to view an Excel version of this document.
While cross-industry content is valuable, APQC recognizes that for some industries it is more difficult to apply, and nuances in processes may occur by industry. As a result, APQC is releasing industry-specific frameworks to enable faster, more relevant use and comparisons. IBM provided the subject matter expertise and intellectual property to develop and donate these industry PCFs in support of open standards. As of 2009, APQC has released a total of 11 industry-specific PCFs.
The Consumer Products PCF adds further detail to the new product development, marketing and sales, and customer service areas of the cross-industry PCF.
This document was updated to the 5.0.3 version. The changes to this document include:
- The PCF ID for process element 2.1.4 “Build and evaluate product and service prototypes” changed from 11338 to 11354.
- The version number was revised from 5.0.2-en-CP to 5.0.3-en-CP.
The PCF is written in United States English language format.