Accounts Receivable Performance: Doing OK Is No Longer Good Enough

When embarking on accounts receivable (AR) process improvement, it’s smart to start by benchmarking costs, cycle times, and error rates. This report demonstrates how AR process benchmarking can help you build a framework for high-impact change. We also look at costs and cost-drivers that often slip under the radar, and we illustrate how best-practice AR organizations ferret them out. Finally, we argue that valuable staff resources can and should be focused on customer advocacy, an important driver of cash-collection performance.