Case Studies on Knowledge Retention and Transfer

This collection contains APQC’s in-depth case studies on knowledge retention and transfer approaches at organizations identified as best practice in this area. The case studies are derived from two APQC Collaborative Benchmarking projects: Retaining Valuable Knowledge: Proactive Strategies to Deal with a Shifting Work Force (2002) and Retaining Today's Knowledge for Tomorrow's Work Force (2008). Case studies are listed alphabetically by organization name.