Human Capital Management

Learn the basics of choosing and using metrics to improve your business performance. This Webinar offers an overview of APQC's 2012 study on metrics as well as insights into effective measurement from subject matter experts Chris Gardner, Bob Paladino, and Darcy Lemons.

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Chemonics International discovered quality management because of a government contract that required ISO9001. As the international development organization began implementing quality management processes, it realized just how much the organization could benefit from a more widespread, integrated quality management system. Learn how Chemonics International used ISO9001 to develop a targeted strategy for quality.

Organizations have long recognized the need to assess the quality of products and services, but only in the past few years have a substantial number of organizations pursued the measurement of enterprise-wide quality. Business success depends on quality processes and outcomes at every level. This report investigates the foundational practices every organization needs to successfully evaluate quality as well as the emerging practices a few leading organizations are employing to stay on top of their quality efforts.

Learn about APQC’s most recent research on topics including:

These slides serve as a guide for individuals curious about the content available in APQC's Knowledge Base related to business excellence and how to find it. In them, APQC knowledge specialist Michelle Cowan explains the topic areas included in the Knowledge Base for all members (e.g., business process management, benchmarking, measurement) and lists links to specific examples of top-notch content.

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In this recording, Process Excellence Network's Diana Davis interviews APQC's John Tesmer about process frameworks, why they are used, how organizations benefit from them, and what organizations can learn from current trends and resources. This interview originally aired as part of Process Perspectives, a podcast series by Process Excellence (PEX) Network.