Cindy Hubert

Executive Director, Delivery Services

Cindy Hubert is the executive director of APQC’s Delivery Services group, which provides individualized and collaborative approaches to solving business problems and addressing strategic needs.

Over the past 17 years, Hubert and her team have worked with more than 450 organizations to provide assessments, strategy development, project management, transfer of best practice design and implementation, and metric and best practices research engagements using APQC’s proven knowledge management methodologies.

Hubert has played instrumental roles in the innovation, development, and implementation of APQC’s knowledge management methodologies and recently led the development and implementation of APQC’s Levels of Knowledge Management Maturity™.  These best practice frameworks are used by organizations across the world to guide, develop, and execute their KM strategies and approaches.

Her background includes developing knowledge management, business process management, and measurement systems—process redesign, quality programs, and large-scale change initiatives supported by training programs, communication strategies, and competency models. She has worked with a variety of industries including oil and gas, manufacturing, health care, financial, retail, nonprofit, and consumer products. Prior to being named executive director of Advisory Services, Hubert served as APQC’s director of knowledge management and learning.

Hubert is also the co-author of a new book on KM with APQC President Carla O'Dell, The New Edge in Knowledge: How Knowledge Management Is Changing the Way We Do Business", released in March 2011.

Hubert has worked with a variety of industries including oil and gas, manufacturing, health care, financial, retail, nonprofit, and consumer products.  Her background includes developing knowledge management, business process management, and measurement systems; process redesign; quality programs; and large-scale change initiatives supported by training programs, communication strategies and competency models. Prior to being named executive director of custom solutions, Hubert served as the director of knowledge management and learning.

Before joining APQC in 1995, Hubert spent 15 years in the oil and gas industry and in the retail industry. In both management positions, Hubert promoted quality and continuous improvement and served as a consultant to a number of total quality, benchmarking, and reengineering projects. Hubert has also served as an instructor in a Knowledge Management & the Transfer of Best Practices course at Rice University's Executive Education Graduate School of Management. A graduate of University of Texas at Austin, Hubert received a bachelor's degree in business administration and marketing.