Last week I had the pleasure of recording a podcast with Stan Garfield, a long-time community leader, experienced speaker, and prolific author in the knowledge management space. I asked Stan about the latest developments in knowledge management, and he shared his top 10 list of trends and hot…

On a recent APQC webinar, Georg Lange described his experience digitalizing the HR function at global agribusiness Syngenta. I asked Georg to answer some basic questions on this emerging topic. Following are his answers about why HR digitalization matters to all.  APQC members can learn…

There are moments in your life that are seared into your memory. This usually happens because they either fundamentally change how you think about or tie together fragmented ideas you hold about the world around you. The underlying rules and patterns of existence. For me one of those moments was…

Strategic planning is not just for the business world. While strategic plans have been around in the education sector since the 1980s, it’s not as commonly known. Strategic planning is one tool APQC offers to the education sector as part of its improvement initiatives. Many school districts are…

One of the biggest problems in organizations is that people are afraid to speak up. This fear leads to bad decisions, bad feelings, lost opportunities, and disengaged employees. It’s an epidemic. It is especially poignant for those of us who are so passionately committed to knowledge sharing.…

There are many benefits that organizations can realize by leveraging a shared services delivery model for finance transaction processing, such as increased efficiencies, reduced costs, and increased productivity. For example, consider the following efficiency and cost metrics for the overall…

Knowing where you stand is the first step to finding ways to improve your organization’s supply chain planning processes. And once you understand your baseline, benchmarking enables you to identify gaps, find successful practices that drive higher performance, and then establish realistic goals…

APQC asked KM experts about emerging trends in KM, digital transformation, and the importance of soft skills. These experts will be speaking at APQC’s 23rd Annual Knowledge Management Conference April 16-20. Roundtable participants include: Dr. Carla O'Dell: One of the world’s leading…

Technology of the future will change our experience, but self-awareness is a change in consciousness. Change really comes down to whether or not people feel safe to explore new things, feel supported as they are learning, and feel confident in themselves and their ability to navigate this digital…

February 27 was “No Brainer Day.” Time to take a deep breath, stop second-guessing your decisions, and quit overanalyzing things. Sometimes, the obvious answer really is the best answer. Take the issue of customer focus. It is an established business practice to consider the customer…