CFO Magazine’s May Metric of the Month column (authored by my colleague, Perry D. Wiggins) discusses Days Sales Outstanding (DSO) with an excellent analogy to scuba diving. I highly recommend that column as Perry provides many useful ideas you can immediately use to improve DSO. Perry also…

A core finance process, accounts payable (AP) involves all of the essential activities of an organization to pay its suppliers. As one of the primary organizational candidates for early automation, AP is ripe for innovation through process improvement and automation. These improvements can liberate…

Competitiveness is ingrained in human nature. We like feedback on our own performance, but we also like to peek over the fence to see what others are doing—and if they’re doing it better than we are. The same is true in knowledge management. If you’re involved in a KM program, you’re probably…

An enterprise process framework provides system-wide insight and transparency into challenging and complex situations very quickly. It is home to transparent working processes with linked inputs and outputs providing an incredibly rich platform for holistic improvement. Enterprise Process…

The theme of APQC’s 2018 Knowledge Management Conference—Digital, Smart, and Engaging—was a nod to both the technology shifts influencing the KM space and the continuing need to think about KM through a human lens and motivate employees to document, share, and reuse knowledge. The balance between…

Much press attention has been given to the experiences of women working in technology companies. Patricia Salgado Ph.D., a fellow at the Institute for Social Innovation at Fielding Graduate University in Santa Barbara California, has uniquely focused on the men working in the tech industry,…

Last September I posted a blog: “What is Blockchain?” At that time, only 6 percent of people who took our poll on blockchain rated themselves as extremely familiar with it. Since then, the global conversation about this distributed ledger technology has evolved, and many organizations have begun…

What comes to mind when you hear the name “Elon Musk”? APQC—right? Just kidding. Even though Mr. Musk has no affiliation with APQC, you could be forgiven for thinking that he does, since both he and APQC are such vociferous proponents of robotic process automation (RPA). We believe that RPA is one…

My colleague, Perry D. Wiggins, has recently authored another entry in CFO Magazine’s Metric of the Month column discussing Shared Services. In serving as the CFO for the APQC and in the many finance leadership roles in industry that Perry had before joining the APQC, he has seen many of these…

As many of the readers may be aware, APQC was foundational in the establishment of the Malcom Baldrige National Quality Award (MBNQA), and helped to develop the concept, criteria, funds, and ultimately secure Congressional approval for this award in 1985. Since that award’s establishment, more than…