How EY Used Knowledge Champions to Change Its KM Culture

Lauren Trees's picture

APQC talked to Darrin Brogan of EY about how culture change in KM is a daily challenge. Brogan is content strategy, quality, assurance, and measurement leader for enterprise content in EY’s knowledge organization. He’ll be delivering a presentation titled “Don’t Wait for Content: Using a Targeted Knowledge Collection Approach” at APQC’s 2014 Knowledge Management Conference on April 10-11 in Houston, Texas.

The 3 Biggest Problems Facing Internal Wikis

Lauren Trees's picture

APQC recently spoke to Rebecca Glassman, senior manager of knowledge management at Opower, about how her organization cleaned up its internal wiki and made it a thriving part of the Opower KM program. Rebecca will deliver a presentation titled “Curating Content: Engaging Wiki Users at Scale” at APQC’s 2014 Knowledge Management Conference  being held April 10-11 in Houston, Texas.

How Cisco Uses Meaningful Incentives and Crowdsourcing to Jumpstart Innovation

Lauren Trees's picture

APQC recently spoke to Jennifer Cheung, director of knowledge management at Cisco, about how her organization improved its KM program through innovation and crowdsourcing. Cheung will deliver a presentation titled “Harnessing the Collective IQ and Fostering Innovation” at APQC’s 2014 Knowledge Management Conference April 10-11 in Houston, Texas.

Mathematical Formula to Prove Value of Knowledge Management

Jim Lee's picture

“Friends, Romans, countrymen, lend me your ears…” (Spanky McFarland, Our Gang 1935)—and your thinking. During APQC’s latest Advanced Working Group (AWG), which ended this February, a long-time nemesis of marketing knowledge management was tackled (or at least slowed down): enumerating the value of knowledge—or more specifically, developing some measure for the value of a single knowledge asset or object. Why is this important? Because messaging the value of knowledge management depends upon one’s ability to show that knowledge itself has value in the first place.

How John Deere Improved KM by Asking Employees What’s Most Important

Lauren Trees's picture

APQC was fortunate enough to talk to Karen Lekowski of John Deere about how her organization improved its knowledge management program by asking employees what they needed most. Karen works in Enterprise Content Management Services at John Deere and will be presenting on this topic at APQC’s 2014 KM Conference. You can follow her on Twitter at @klekowski.

Knowledge Management Spotlight: Why Leaders Matter for a Culture of Collaboration

Lauren Trees's picture

In part two of our interview with Alice MacGillivray, she talks about why leadership is critical to a culture of collaboration. In part one of this interview, she talked about boundaries, leadership, and use of edge-effect. Alice MacGillivray, Ph.D., is a management consultant who works at the intersection of knowledge management, complexity, and leadership.

What Is KM Maturity and Why Does It Matter?

Jim Lee's picture

In a recent thread in a knowledge management discussion group, I was embroiled in a KM maturity conversation (okay, truth be told, I embroiled myself—but I couldn’t help it). The initial post was innocent enough, something about existing maturity models. Since APQC has its own Levels of KM Maturity and an associated KM Capability Assessment Tool, initially I decided simply to lurk and not to extol the virtues of our model, which was created with significant subject matter expertise from a variety of sources.

Leveraging Your Technical Expertise: Three Knowledge Gaps between Experts and Mid-Career Employees

Carla O'Dell's picture

I would like to share some intriguing findings from a hot new APQC research project:  turning the shortage of experts in scientific, technical, and engineering specialties on its ear and asking how organizations can leverage the experts they have.  This is the first in a series of posts about our findings.

Knowledge Management Spotlight: A Conversation About Boundaries

Lauren Trees's picture

In part one of our interview with Alice MacGillivray, she talks about boundaries, leadership, and use of edge-effect.

Alice MacGillivray, Ph.D., is a management consultant who works at the intersection of knowledge management, complexity, and leadership. Alice co-designed and directed the first MA in knowledge management and has published and presented at international conferences on KM and leadership topics.

Alice MacGillivray

Content Management: What Works?

Lauren Trees's picture

Back in January, you told us that content management is a key focus for 2014. Right now, APQC is conducting research to find out what organizations are doing to improve access to content and which tools and approaches are most effective. Please take our short survey by March 3 to help us determine trends and benchmarks in this rapidly changing field. Everyone who participates will receive a complimentary report summarizing the results.