Knowledge Management Can Help Solve the Leadership Deficit

Lauren Trees's picture

During last week’s webinar, How KM Supports the Nurturing of Successful Leaders, I talked with our Human Capital Management program manager Elissa Tucker about APQC’s latest research on leadership skills gaps.

Why Innovations in Social Media & STEM Will Affect KM in 2015

Lauren Trees's picture

At APQC, the end of the year is always a time to talk strategy. That means reflecting on where knowledge management is headed, what innovations and trends are impacting the field, and what we can do to support our members’ KM goals. I have a lot of conversations along these lines with different people, but the most fruitful ones tend to involve APQC’s CEO and resident KM expert Carla O’Dell, who always gives me food for thought about what’s going on in KM and what “the next big thing” will be.

Into The Cloud: What Industries are Leading the Way in Data Management

Mercy Harper's picture

Cloud is driving big changes in the way that firms manage their data. At the API Cybersecurity Conference, I heard a lot of conversations about the risks of using cloud in the enterprise. According to Skyfence CEO Ofer Handler, cloud can limit IT’s ability to monitor activity in enterprise data and applications, opening up prime targets for hackers. But this doesn’t mean that organizations should steer clear of cloud.

Knowledge Management Spotlight: Building Communities of Practice at Microsoft

Lauren Trees's picture

Communities of Practice are a huge part of the success in KM. Jean-Claude Monney, Global KM Lead at Microsoft Services discusses key outcomes, analytics and measures that help you know if CoPs are still thriving communities.

You can follow Jean-Claude Monney on Twitter @jcfmonney

Ways ConocoPhillips Created a Wiki That People Actually Use

Mercy Harper's picture

In a recent KM webinar, we heard from Suzan Pickels, Knowledge Advisor and Supervisor at ConocoPhillips. Pickels talked about how ConocoPhillips developed and maintained a successful knowledge sharing initiative. Audience members really wanted to hear more about ConocoPhillips' enterprise wiki, as well as the ways the organization captures knowledge from retirees.

What Are Your Knowledge Managers Afraid Of?

Lauren Trees's picture

Looking at the jack-o’-lanterns and inflatable spiders dotting my neighborhood this week, I started thinking about childhood fears—and grownup ones. I’m more likely to worry about the lure of leftover mini Snickers than ghosts or goblins, but the things that really keep me up at night tend to be “the big stuff,” such as work and family.

Cognitive Psychology, Knowledge Management, and Why Not Everything Is Important

Carla O'Dell's picture

The most recent entrant in the cottage industry of cognitive psychology books, Daniel Leviten’s new book The Organized Mind, attempts to help us sort through the vast amount of information demanding our attention daily. Leviten claims we are victims of our evolutionary and inadequate attentional filter.

What Industry Spends the Most on IT? The Answer Will Surprise You

Mercy Harper's picture

We turned to APQC’s Open Standards Benchmarking to find out how median IT cost compares across industries. Our findings are in the infographic below, which reveals some pretty significant differences in IT cost among different industries. Certainly different IT needs—as well as differences in revenue—shaped the results, and high IT cost isn’t necessarily a bad thing. Did these results surprise you?

5 Instances When It’s Safe to Rely on KM Community Instead of an Expert

Carla O'Dell's picture

Senior technical experts can be in short supply, especially if your organization has lots of projects underway. New employees and novices may not know where to turn or may be reluctant to bother or look stupid in front of an expert. One way to cope with a shortage of experts is to appeal to the members of your network for help.

Technical communities of practice can be a wonderful alternative, but not always. When is it safe to use a community of practice or technical network to help with a problem or answer a question?

What happens when political motivations trump process improvements?

Holly Lyke-Ho-Gland's picture

APQC recently held a panel discussion on how organizations can take advantage of a holistic strategy encompassing an intersection of knowledge, process, and quality management. APQC’s Travis Colton, Jim Lee, and Jeff Varney collectively responded to this follow-up discussion from the panel: