Want Better Enterprise Content Management? Make Your Audience Happy

Lauren Trees's picture

As part of APQC’s Connecting People to Content study, I’ve spent the past six months thinking about the best ways to create, organize, and deliver enterprise content. What does an ideal content strategy look like, and how does it differ from the status quo?

Can Enterprise Content Management be Fast, Findable, and High-Quality?

Mercy Harper's picture

We’ve all heard of the classic project triangle, which gives us three attributes—fast, cheap, and good—but, we only get to pick two. For example, you can execute a high-quality project on the fly, but it won’t be cheap.

Maybe there’s a similar “content management triangle,” and if so, its three vertices might be: fast, findable, and high-quality.

APQC 2015 Knowledge Management Conference Sneak Preview Video

Carla O'Dell's picture

I’d like to share with you a video preview for APQC’s 20th Annual Knowledge Management Conference and pre-conference workshops. This is the premier event for networking and sharing innovative ideas with the brightest minds in KM.

KM Professionals Respond: Meeting the Needs of a Cross-Generational Work Force

Mercy Harper's picture

APQC asked a roundtable of KM professionals about how organizations can improve their content management. We asked: What are the keys to having content that different generations of employees can use and understand?

KM Professionals Respond: Creating Content People Actually Want

Mercy Harper's picture

APQC asked a roundtable of KM professionals about how organizations can improve their content management. Our best-practice research says great content management systems have content developed around stakeholder needs. We asked, "Why don't companies create content that meets stakeholder needs, and what can they do to make sure it happens?

2 Big Misnomers About Knowledge Management - And 3 Ways to Get It Right

Cindy Hubert's picture

Harvard Business Review’s recent article, “Managing Your Mission-Critical Knowledge,” prompted me to speak my mind about what really works in KM. Authors Martin Ihrig and Ian MacMillan emphasize the importance of knowing your organization’s knowledge assets, and I’d agree with them. However, I think the authors overlook important and foundational principles of knowledge management.

3 Reasons KM Is Going to Get More Important in 2015

Lauren Trees's picture

Looking back at the past year, knowledge management feels reinvigorated and seems to be gaining traction across industries. Why the increased interest? There are many reasons, but here are my top 3 contenders:

Keys To Changing Knowledge Sharing Behavior

Jim Lee's picture

Phyllis Korkki’s New York Times article "When Those Who Know Won't Share" was summed up very nicely in the quote by David Zweig, an associate management professor at the University of Toronto, Scarborough. What did Zweig say?

Knowledge Management Can Help Solve the Leadership Deficit

Lauren Trees's picture

During last week’s webinar, How KM Supports the Nurturing of Successful Leaders, I talked with our Human Capital Management program manager Elissa Tucker about APQC’s latest research on leadership skills gaps.

Why Innovations in Social Media & STEM Will Affect KM in 2015

Lauren Trees's picture

At APQC, the end of the year is always a time to talk strategy. That means reflecting on where knowledge management is headed, what innovations and trends are impacting the field, and what we can do to support our members’ KM goals. I have a lot of conversations along these lines with different people, but the most fruitful ones tend to involve APQC’s CEO and resident KM expert Carla O’Dell, who always gives me food for thought about what’s going on in KM and what “the next big thing” will be.