Organizations around the world leverage APQC’s process classification framework (PCF) to efficiently define processes, benchmark performance, and catalog and organize knowledge and content. Organizations depend on APQC to consistently define and manage the PCF in order to ensure the long-term value of their investment in adopting the framework. But how does it work?

APQC's Process Classification Framework (PCF) is a taxonomy of business processes that allows organizations to objectively track and compare their performance with the performance of other internal or external organizations, regardless of functional discipline or industry classification. During the first quarter of 2013, APQC conducted interviews with organizations that are leading users of the PCF.

In December of 2012, Tom Molyneux wrote about his experiences with process management and governance in a Successful Workplace blog titled BPM’s struggle over governance. In his article, he suggests that a lack of governance is a common reason that organizations experience process management failures.

It is the second month of 2013, and I am sure we all are still working hard on our 2013 resolutions; some of us have also probably realized at this point…some might not happen this year.  Why do our resolutions always have to be about our personal lives?  Why can’t we look at what is going on in our professional life and try to improve that aspect as well.  The only way we are going to get better is to take a hard look at our self and make changes.  This article is a little dated, but I think it is a good time to dust it off and remind ourselves what challenges we need t