Changing Process Culture Using PCF

Jonathan Kraft's picture

APQC is very fortunate to enjoy the multitude of uses of our Process Classification Framework (PCF). The APQC membership uses the PCF to breakdown siloed organizations, and Professional Services firms use it with their clients to make sure they are talking the same language and drive apples to apples comparisons.

PCF July Mailbag: Aligning PCF to ITIL, flowcharts, and better way to compare versions of PCF

John Tesmer's picture

In the July episode of the PCF Mailbag I discuss mapping and alignment between the PCF and the Information Technology Infrastructure Library (ITIL) for IT processes, why the PCF doesn't use flow charts, and an easier and simpler way to compare older versions of the PCF to the most recent one.


If you have questions you want answered in our next PCF mailbag email me at


What's Your Leadership Culture?

Sue Lam's picture

For the past year, APQC has been doing in-depth research on the topic of leadership. We've looked at everything from the causes of the leadership deficit to the different types of leadership styles preferred by most organizations today.

Have you ever wondered what the leadership culture is like at your organization? Does your organization have an environment that promotes leadership development?

Got Process? How Using Process Frameworks Can Improve Business Performance

Holly Lyke-Ho-Gland's picture

I recently talked with Carla Wolfe, Senior Business Analyst at Elevations Credit Union, to discuss how her organization used APQC’s Process Classification Framework (PCF) and other tools to build an Enterprise Process Map and how the organization’s collaborative use of software tools provided a platform for cross-enterprise engagement and viral cultural change.

Infographic: Value of Benchmarking for Professional Services

Holly Lyke-Ho-Gland's picture

APQC’s recent study on the value of benchmarking was designed to examine how benchmarking provides value to core business activities like process improvement, strategic planning, and setting performance targets. This infographic looks at why organizations in the professional services industry conduct benchmarking, what they are benchmarking, and what value it adds to their business.

Top 5 Challenges Project Management Offices Face

Jonathan Kraft's picture

Project Management Offices (PMOs) have become a hot topic within APQC, as well as in the Business Excellence arena. In fact, PM Solutions just came out with their State of the PMO Office for 2014 survey report, which found that high performing companies have more capable PMOs. In their findings, PMOs are going to have to be more strategic in their thinking as they support an ever changing business. Highly capable PMOs drive continuous improvement processes across the enterprise.

Fixing Change Management That Isn’t Working

Holly Lyke-Ho-Gland's picture

I recently talked with Chris Jacobs, Director Advisory Services at Grant Thornton LLP, to discuss how organizations can succeed with their transformational change initiatives even when they struggle at the beginning of the process and below are a two of the key we topics discussed.


Infographic: Benchmarking to Drive Success in Process Improvements

Holly Lyke-Ho-Gland's picture

Process improvement is a systematic approach that helps an organization optimize its underlying processes and achieve more efficient results. Benchmarking is one way organizations can clearly identify focus areas for improvement efforts, establish performance baselines, set goals and/or identify new practices from best-in-class organizations.This infographic looks at the common practices and reason for using benchmarking to support process improvement efforts.

Infographic: Why Conduct Benchmarking for Strategic Planning?

Holly Lyke-Ho-Gland's picture

Strategic planning requires an honest assessment of the organization’s current state and the external business environment to identify gaps and pinpoint ways to improve performance and meet goals. Benchmarking is one way an organization can collect the quantitative and qualitative information it needs for these assessments. This infographic looks at the common practices and reason for using benchmarking to support strategic planning efforts.

Process Improvement Spotlight: How Intel used Six Sigma to Optimize Corporate Finance Processes

Jonathan Kraft's picture

Intel Finance needed to standardize and optimize their corporate finance processes.  Joe Pokorski, Intel's Manager of Business Process Improvement, explains role of Lean Six Sigma to drive the standardization and optimization of the processes and the development and transition to using BPM to truly manage processes.