Great Process Improvement Begins With Knowing Your Knowledge Gaps

Jess Scheer's picture

In The Last Blog...

We identified governance activities necessary to know which steps in a cross-functional process don’t have an owner or, worse, which may have more than one. In our example, we created a RACI chart to visualize who the responsible and accountable parties are and who needs to be consulted and informed.

How are Professional Service Firms Applying the PCF? Survey Results are In!

Holly Lyke-Ho-Gland's picture

APQC conducted a survey to understand how organizations leverage the Process Classification FrameworkSM (PCF) and overcome implementation challenges. What it found was that over three-quarters of professional service (PS) firm respondents use the PCF in their client engagements for process development work and to establish a standardized language across the organization. This infographic highlights the key findings on how PS firms use the PCF with their clients and  the challenges they face in those client engagements.

4 Ways to Avoid Power Struggles Over Process Improvement Leadership

Jess Scheer's picture

In my last blog I identified the first step in improving a cross-functional process at your organization: using the Process Classification Framework to standardize the listing of all of the steps and activities used by each business or operational silo.

This month’s blog is focused on providing practical and tactical advice to help you overcome this obstacle in your process journey.

How are Your Peers Using the PCF? Preliminary Survey Results Revealed

Holly Lyke-Ho-Gland's picture

APQC is currently conducting a survey to understand how organizations are leveraging the Process Classification FrameworkSM (PCF). Preliminary results from the survey indicate that most organizations do not fully embrace a continuous improvement culture. Furthermore most organizations tend to apply the PCF for organizing their processes and as a starting point for their process improvement efforts.  The infographic below represents our preliminary findings from the survey, and we'd like to know if they are representative of your organization's processes as well.

Want Big Data to Help Process Improvement? Fix Your Plumbing

Holly Lyke-Ho-Gland's picture

I recently chatted with Ron Webb, executive director of open standards research at APQC about the intersection of Big Data and business process management (BPM). During our conversation Ron shared his perspective on the role of Big Data in process management, how to effectively match measures to purpose, and the role of people in Big Data and BPM.

APQC: What role do you see Big Data playing in process management? What are its current limitations?

3 Reasons A Simple List Will Get You Better Process Improvement

Jess Scheer's picture

As discussed in my last blog, I will walk readers through APQC’s methodology for process improvement over the next several months in this series of blogs I like to call Demystifying Process Improvements. Our step-by-step approach is based both on our best practice research as well as hands-on experience helping large companies’ accelerate their process efforts. 

Back to Basics: Why We Need Process Frameworks

Holly Lyke-Ho-Gland's picture

Recently my teenage son has begun preparing for his inevitable independence by learning how to cook. It all started with simple banter—I told him that one cannot live on toast and microwavable mac and cheese forever. However, I’m pretty sure it wasn’t his dietary concerns but comments from his friends that many girls appreciate a guy that can cook that actually won him over.

2015 Top Process Management Challenges

Holly Lyke-Ho-Gland's picture

In December of 2014 APQC surveyed over 300 business excellence practitioners to understand their common challenges and priorities for 2015. An overwhelming 86.1 percent of the respondents identified process management as one of their top three challenges for 2015. This infographic explores the top challenges in process management and some simple tips for overcoming them. Over the next couple of month's we will address the top three process management challenges in this blog.

Think BPM and Information Security Are Separate? Think Again

Holly Lyke-Ho-Gland's picture

I recently chatted with Ken Lobenstein, Senior InfoSec Director for Governance and Policy with Royal Philips about the challenges and threats to information security and how to put security best practices in place without slowing down business operations.

APQC: How do recent security hacks at Sony and the U.S. military's Central Command affect how companies view information security in 2015?

How Fidelity Investments Set Up Process To Foster Innovation, Not Kill It

Holly Lyke-Ho-Gland's picture

John Mansfield, Senior Vice President, Business Strategy & Execution, at Fidelity Investments discusses why so many companies destroy innovation and don’t always embrace the most efficient process.