5 Reasons Your Process Improvement is Likely to Fail

Jonathan Kraft's picture

Harold Strawbridge, Director of Innovation of Inglis talks about the keys to building the right kind of process map such as asking the right questions, finding the right people to do it, and keeping people engaged in process improvement.  Harold will be a presenter at the 2014 APQC Process Improvement Conference October 16-17.

You can find Harold on Twitter @strawbridge3rd.

Taking Agile Beyond Software Development (Infographic)

Holly Lyke-Ho-Gland's picture

Though Agile’s roots are in software development organizations, changes in the business environment (e.g., growing power of customer, rapid pace of technology, and shorter business cycles) are driving organizations to look at additional ways to apply Agile. Components of Agile’s methodology (e.g., customer collaboration, rapid production, and flexibility) allow organizations to address many of the changes in the business environment. This infographic explores some of the key characteristics of Agile that can be applied to other functions like project management or marketing.

4 Strategy Execution Mistakes Companies Make When Benchmarking

Holly Lyke-Ho-Gland's picture

Mitchell Weisberg, Managing Director of Lumen, Inc. talks about solving the most common challenges to getting and keeping your organization on the path to high performance when benchmarking.

Does Your Business Process Model Have Too Many Rules?

Jonathan Kraft's picture

I was able to talk to Ronald G. Ross Co-Founder & Principal, Business Rule Solutions, LLC and Executive Editor, Business Rules Journal Business Rules Journal, about how to build a better business process model and why having too many rules can be a problem.

What is the main reason people still focus on making traditional process models?
We’ve turned so quickly into a knowledge economy that many people simply haven’t adjusted. You naturally try to stay in your comfort zone when the world around you is abuzz with change.

Changing Process Culture Using PCF

Jonathan Kraft's picture

APQC is very fortunate to enjoy the multitude of uses of our Process Classification Framework (PCF). The APQC membership uses the PCF to breakdown siloed organizations, and Professional Services firms use it with their clients to make sure they are talking the same language and drive apples to apples comparisons.

PCF July Mailbag: Aligning PCF to ITIL, flowcharts, and better way to compare versions of PCF

John Tesmer's picture

In the July episode of the PCF Mailbag I discuss mapping and alignment between the PCF and the Information Technology Infrastructure Library (ITIL) for IT processes, why the PCF doesn't use flow charts, and an easier and simpler way to compare older versions of the PCF to the most recent one.


If you have questions you want answered in our next PCF mailbag email me at jtesmer@apqc.org

Link: https://www.youtube.com/watch?v=-DKv1ERgrZ4

What's Your Leadership Culture?

Sue Lam's picture

For the past year, APQC has been doing in-depth research on the topic of leadership. We've looked at everything from the causes of the leadership deficit to the different types of leadership styles preferred by most organizations today.

Have you ever wondered what the leadership culture is like at your organization? Does your organization have an environment that promotes leadership development?

Got Process? How Using Process Frameworks Can Improve Business Performance

Holly Lyke-Ho-Gland's picture

I recently talked with Carla Wolfe, Senior Business Analyst at Elevations Credit Union, to discuss how her organization used APQC’s Process Classification Framework (PCF) and other tools to build an Enterprise Process Map and how the organization’s collaborative use of software tools provided a platform for cross-enterprise engagement and viral cultural change.

Infographic: Value of Benchmarking for Professional Services

Holly Lyke-Ho-Gland's picture

APQC’s recent study on the value of benchmarking was designed to examine how benchmarking provides value to core business activities like process improvement, strategic planning, and setting performance targets. This infographic looks at why organizations in the professional services industry conduct benchmarking, what they are benchmarking, and what value it adds to their business.

Top 5 Challenges Project Management Offices Face

Jonathan Kraft's picture

Project Management Offices (PMOs) have become a hot topic within APQC, as well as in the Business Excellence arena. In fact, PM Solutions just came out with their State of the PMO Office for 2014 survey report, which found that high performing companies have more capable PMOs. In their findings, PMOs are going to have to be more strategic in their thinking as they support an ever changing business. Highly capable PMOs drive continuous improvement processes across the enterprise.