Infographic: Benchmarking to Drive Success in Process Improvements

Holly Lyke-Ho-Gland's picture

Process improvement is a systematic approach that helps an organization optimize its underlying processes and achieve more efficient results. Benchmarking is one way organizations can clearly identify focus areas for improvement efforts, establish performance baselines, set goals and/or identify new practices from best-in-class organizations.This infographic looks at the common practices and reason for using benchmarking to support process improvement efforts.

Infographic: Why Conduct Benchmarking for Strategic Planning?

Holly Lyke-Ho-Gland's picture

Strategic planning requires an honest assessment of the organization’s current state and the external business environment to identify gaps and pinpoint ways to improve performance and meet goals. Benchmarking is one way an organization can collect the quantitative and qualitative information it needs for these assessments. This infographic looks at the common practices and reason for using benchmarking to support strategic planning efforts.

Process Improvement Spotlight: How Intel used Six Sigma to Optimize Corporate Finance Processes

Jonathan Kraft's picture

Intel Finance needed to standardize and optimize their corporate finance processes.  Joe Pokorski, Intel's Manager of Business Process Improvement, explains role of Lean Six Sigma to drive the standardization and optimization of the processes and the development and transition to using BPM to truly manage processes.

Process Improvement Spotlight: Integrating Process Design with Knowledge Content

Jonathan Kraft's picture

Shawn Eckert, Process and Technology Practice Leader of the St. Charles Consulting Group, discusses the value of integrating process design with knowledge content and difficulty in doing it well.


Process Improvement Spotlight: How AARP used Service Centers to Save Millions of Dollars

Jonathan Kraft's picture

AARP was able to save millions dollars by creating service centers and centers of excellence. Constantine Kazakos explains the business process management methods and tools AARP utilized in the creation of their service centers and centers of excellence, from beginning to the end. He also discusses why process improvement must be explainable, implementable, and practical or won’t succeed on any levelAARP was able to save millions dollars by creating service centers and centers of excellence.

Collaboration for Process Improvement: Getting It Together

Holly Lyke-Ho-Gland's picture

How often do we start something only to discover we have to go back to square one because we overlooked an important stakeholder?

Culture Change is Easiest When People are Desperate

Jonathan Kraft's picture

In APQC’s continuing series “Keys to Making Change Management Last” Robert Paterson, President of The Renewal Consulting Group, explains why culture change is easiest when people are desperate. He also explains the rules of culture change, how difficult it was to convince a bank to use email, and why culture change can be compared to a disease. 

You can follow Robert on Twitter at @robpatrob and read his blog 'Looking Beneath the Surface'.

What Middle School Can Teach BPM & Project Managers About the Importance Of Buy-In

Holly Lyke-Ho-Gland's picture

 “Buy-in” is one of those phrases that we hear all the time. We know it’s important, but given time constraints, heavy workloads, and all those other lovely things that come along with managing projects, it’s easy to put it on the backburner in the name of expediency.

APQC Named as a Top Work Place in Houston

Sue Lam's picture

The Houston Chronicle recently named its Top Work Places for 2013. APQC was named 21st out of 140 best small organizations to work for based on the results from employee surveys.