APQC's Process Classification Framework Case Studies

Countless organizations have adopted APQC's Process Classification Framework^SM (PCF) for benchmarking, content management, and process improvement. Read their stories to get an idea of how the PCF could benefit your organization.

• Marathon Oil Corporation re-engineered its processes according to APQC's Process Classification Framework.
• Lexmark International organized its collaboration and content management system according to APQC's Process Classification Framework.
• One organization used APQC's Process Classification framework to manage and align its IT systems and updates.
• Another organization aligned its entire business and knowledge management system using APQC's Process Classification Framework.

For more about how to implement process frameworks read our best practices report Using Process Frameworks and Reference Models to Get Real Work Done. It includes case studies of:

• Cisco Systems, Inc.,
• ING Life Japan,
• Pitney Bowes, Inc.,
• UPS, and
• The Williams Companies, Inc.