APQC in the News

APQC regularly serves as a media resource for business and industry specific publications. The following articles are representative of press coverage featuring APQC.

If you are a member of the media and would like to feature APQC research or speak with our team, please contact APQC's press liaison:
Paige Dawson
Phone: 214.744.6188
e-mail: paige@mpdventures.com

2013

• Weathering the Weather – Russ Banham – CFO Magazine (May 08, 2013)
• Benchmark Your Recruiting Practice - A Great Offer for HR Capitalist Readers... – Kris Dunn – The HR Capitalist (April 26, 2013)
• Improving Inventory Accuracy – Supply Chain Brain (April 24, 2013)
• Wanted:  A Positive Attitude – Greg Wright – SHRM (April 22, 2013)
• Using Benchmarking Vendors (Part 2 of 2) – Ron Webb – Successful Workplace (April 20, 2013)
• Using Benchmarking Vendors (Part 1 of 2) – Ron Webb – Successful Workplace (April 18, 2013)
• The "S" in S&OP Can Stand for Supply Chain, Too – Becky Partida – Industry Week (April 18, 2013)
• Human Capital Management Metric of the Month – Sue Lam – HR.com (April 18, 2013)
• Project Management Offices in 2013: Four Best Practices from Dell, IBM + More – Chelsi Nakano – Business 2 Community (April 16, 2013)
• Great Companies Benchmark Differently - Ron Webb – Successful Workplace (April 11, 2013)
• Your Benchmarking Peer Group Says A Lot About You – Ron Webb – Successful Workplace (April 10, 2013)
• In Benchmarking, You Are The Output – Ron Webb – Successful Workplace (April 1, 2013)
• Global Process Standards Eminent – Ron Webb – Successful Workplace (April 1, 2013)
• Centralizing Logistics Leads to Mixed Results – Becky Partida – Supply Chain Management Review (April 1, 2013)
• A Constant Dilemma for CFOs: Should You Outsource Your Finance Functions? – Keith Loria – Proformative (March 31, 2013)
• Is Your Finance Organization a Top Performer? – EPM Channel (March 29, 2013)
• What's Behind the Leadership Shortage? – Elissa Tucker – Human Capital Institute (March 27, 2013)
• Benchmarking:  I'll See You in Court – Ron Webb – Successful Workplace (March 26, 2013)
• Hires' Remorse – Mark McGraw – Human Resource Executive (March 25, 2013)
• Keeping Tabs on Global Sourcing Is Full-Time Effort –Supply Chain Brain (March 21, 2013)
• Try APQC's Human Capital Management Content – Sue Lam – HR.com (March 20, 2013)
• Lean Procurement Processes Mean Fewer FTEs – Supply Chain Brain (March 20, 2013)
• Returns Management Processes Can Drive Up Logistics Costs – Becky Partida – Industry Week (March 15, 2013)
• A Well-Designed Inventory Planning & Optimization Strategy Must Be Maintained – Supply Chain Brain (March 13, 2013)
• Mix of Benefits, Additional Costs Flow from 'Green' Procurement – Supply Chain Brain (March 8, 2013)
• Getting Valid Benchmarking Data – Ron Webb – Successful Workplace (March 8, 2013)
• Becoming a World-class CFO and Finance Team: What it Takes, Why Now, and Who’s Made It – Samuel Dergal – Proformative (March 7, 2013)
• Developing Strategic HR Partnerships – Sue Lam – HR.com (March 6, 2013)
• A Benchmarking Lifecycle – Ron Webb – Successful Workplace (March 6, 2013)
• Benchmarking Type Best Determined by Your Need – Ron Webb – Successful Workplace (March 4, 2013)
• Benchmarking is Too Hard, So We Don't Do It – Ron Webb – Successful Workplace (March 1, 2013)
• IXN Thought Leadership Series Podcast – Mary Driscoll – iTunes (March 1, 2013)
• ScottMadden Partners with APQC for Webinar Series – ScottMadden Press Release –ScottMadden.com (March, 2013)
• Navigating Chaos & Disruption – Ron Webb – Successful Workplace (February 19, 2013)
• Mobile Business Applications are Knocking at Finance's Door – Mary Driscoll – Tech Target (February 15, 2013)
• Thwarting the Technical Skills Shortage – Elissa Tucker – Human Capital Institute (February 4, 2013)
• Benchmark Your Manufacturing Performance – Becky Partida – Plant Engineering (February 4, 2013)
• To Obtain Value, Make Shared Services Centers Accessible – Becky Partida – Supply Management Review (February 2, 2013)
• One Stop for Human Capital Management Thought Leadership – Sue Lam – HR.com (February 2013)
• Knowledge Analytics:  What Your Current Analytics Aren't Telling You – Dr. Carla O’Dell & Lauren Trees – The Journal of the American Management Association (2012/2013 Winter Edition)
• Is 2013 the Year HR Takes Analytics Seriously? – Tom Starner – Human Resource Executive (January 25, 2013)
• Employee Segmentation Key to Reward and Retention Strategies – Sue Lam – HR.com (January 23, 2013)
• Inventory Accuracy Improves Performance on Logistics Metrics – Staff – Supply Chain Brain (January 21, 2013)
• Finance: CFOs Can Become Game Changers if Given Half a Chance – Dave Blanchard – Industry Week (January 17, 2013)
• Survey Results: How Best in Class Finance Departments Deliver Value Efficiently – Ernie Humphrey – Proformative (January 16, 2013)
• Restart Your Performance Management Process– Elissa Tucker – HR.com (January 10, 2013)
• Landing Better Hires in 2013– Kecia Bal – Human Resource Executive (January 9, 2013)
• 2012 KMWorld Conference: A social, interactive view of KM– Judith Lamont, Ph.D. – KM World (January 2013)

2012

• HR Plans for a Higher Level of Performance – Elissa Tucker – HR.com (December 26, 2012)
• The True Measure of Finance Function Excellence:  Deliver Value Efficiently – APQC – EPM Channel (December 22, 2012)
• CFOs: Can You Afford NOT to Have an Excellent Finance Function? – Samuel Dergel – Proformative (December 20, 2012)
• Human Capital Management Articles—Favorite Reads from APQC  – Elissa Tucker – HR.com (December 12, 2012)
• Continuous Replenishment Lowers Logistics Cost – Becky Partida – Industry Week (December 12, 2012)
• Survey Results: How Best in Class Finance Departments Deliver Value Efficiently – Ernie Humphrey – Proformative (December 9, 2012)
• The Top 3 Barriers to Effective BPM – Chris Taylor – Successful Workplace (December 6, 2012)
• Three Good Reasons to Automate the Last Mile of Finance – Mary Driscoll – Search Financial Applications (December 2012)
• Benchmark Your Manufacturing Performance – Becky Partida – Target (Winter 2012)
• Setting the Mark – M. Steele Brown – Target (Winter 2012)
• Celebrate Differences – Bill Roberts – HR Magazine (December 1, 2012)
• 3 Talent Development Best Practices – Elissa Tucker – HR Human Resources (November 28,2012)
• Why random acts of improvement might be hazardous to your health – Jeff Varney – Process Excellence (November 20, 2012)
• The Last Mile of Finance: Growing Scrutiny – Mary Driscoll – Financial Executives International (November 19,2012)
• Heroes Only Know How to Be Heroes. That’s Why They’re Heroes. – Ron Webb – Fistful of Talent (November 17, 2012)
• Job Stress: Time to Give Employees a Break? – Elissa Tucker – HR Human Resources (November 14, 2012)
• Learning from Sandy: KM and Crisis – Sarah Hewson – Successful Workplace (November 12, 2012)
• Improve Efficiency Within the Warehouse – Becky Partida – Industry Week (November 8, 2012)
• The Cost of Not Knowing – Ron Webb – Successful Workplace (November 7, 2012)
• HR's Future – Elissa Tucker – HR Human Resources (November 1, 2012)
• Maverick Purchasing Means Slower, Less Reliable Deliveries – Becky Partida – Supply Chain Management Review (November 1, 2012)
• Process: Holding Out for a Hero? – Ron Webb – Successful Workplace (October 24,2012)
• Outsourcing Does Not Guarantee Superior Warehouse Performance – Becky Partida – Industry Week (October 19, 2012)
• Knowledge and Business Process Management: Is There a Difference? – Chris Taylor – Successful Workplace (October 12, 2012)
• A Penny for Your Privacy? – Chris Taylor and Ron Webb – Harvard Business Review (October 11, 2012)
• Evaluate Your HR Shared Services Performance – Elissa Tucker – HR Human Resources (October 4, 2012)
• Sixel: How to Make a Sabbatical Work – L.M. Sixel – Houston Chronicle (October 3, 2012)
• Get the Most from a Shared Service Center –  Jonathan Starkey – AFP Exchange (October 1, 2012)
• A Knowledge Strategy Senior Leaders Can Get Behind – Carla O'Dell – KM World (October 1, 2012)
• KM Is Back, Baby – Andy Moore – KM World (October 1, 2012)
• Interview with APQC – BPM and ATC Share What In Common? – Nigel Warren – Nimbus (September 28, 2012)
• Mobility Doesn’t Change The Basic Facts  – Ron Webb – Successful Workplace (September 24, 2012)
• 5 Reasons why Talent Development is a Challenge for CFOs –  Samuel Dergel – Proformative (September 20, 2012)
• APQC Answers 6 HR Questions – Elissa Tucker – Human Resources (September 19, 2012)
• Brain Drain – Lori Widmer – Risk Management (September 19, 2012)
• A Little Knowledge Management Can Be a Dangerous Thing – Mark Graham Brown – Business Finance (September 12, 2012)
• Supply Chain Metrics: Choose an RFID Strategy Carefully – Becky Partida – Industry Week (September 6, 2012)
• New Tools Help HR Assess Progress and Make Plans – Elissa Tucker – Human Resources (September 5, 2012)
• Change Management Key to Process Management – APQC – Quality Progress (September 1, 2012)
• The Mind Gaps – Mary Driscoll – AFP Exchange (September 1, 2012)
• Risk Management: The De-Risk/Reward Ratio – Mary Driscoll – TATA Consultancy Services (September 2012)
• Metric of the Month: Do More than Automate AP – Mary Driscoll – Business Finance (August 28, 2012)
• Supply Chain Metrics:  Sharing of Real-Time Demand and Inventory Data Yields Mixed Results – Becky Partida – Industry Week (August 9, 2012)
• Staying Relevant in HR – Elissa Tucker – Human Resources (August 8, 2012)
• AMCF Announces Judges for 2013 Awards – Mary Driscoll and Jeff Varney – amcf.org (August 6, 2012)
• Best Practice Report: 8 Key Areas for Measuring Quality Effectively – Travis Colton – PEX Process Excellence Network (August 2, 2012)
• Metric of the Month: Accounting Costs Vary Widely – Mary Driscoll – EPM Channel (August 1, 2012)
• The Value of Supplier Category Management – Becky Partida – Supply Chain Management Review (August 1, 2012)
• Leadership Material – Carla O'Dell & Cindy Hubert – APICS (August 1, 2012)
• APQC's Ongoing Study of Process – Paul Harmon – BP Trends (July 31, 2012)
• You Gotta Put in the Work – Ron Webb – Successful Workplace (July 27, 2012)
• Smart HR – Elissa Tucker – HR.com (July 25, 2012)
• Improve Supplier Performance Through Measurements and Rewards  - APQC – Supply Chain Brain (July 23, 2012)
• Metric of the Month: Accounting Costs Vary Widely – Mary Driscoll – Business Finance (July 20, 2012)
• Managers Often Struggle with How to Structure Quality Initiatives in the Enterprise – Supply Chain Brain (July 20, 2012)
• When Business Processes are a Changin' Don't Stay Quiet – Jonathan Katz – Industry Week (July 19, 2012)
• Tool: Quickly Set Your Technical Talent Priorities – Elissa Tucker – HR.com (July 11, 2012)
• Seizing the Moment:  89-Year-Old Houstonian Co-Founder Sets His Sights on Changing the World – Whitney Radley – Culture Map (July 9, 2012)
• Process Frameworks and Models: Adopt First, Adapt Later – John G. Tesmer - PEX Process Excellence Network (July 9, 2012)
• Health Care Reform? No. Health Care Perform!  - Ron Webb – Successful Workplace (July 2, 2012)
• Use Behavioral Profiling for Better Member Recruitment and Retention - Christine Kelley & Amanda Schalyo - ASAE The Center for Association Leadership (July 3, 2012)
• Enterprise Risk Management - Risk in the Spotlight – Alan Millis – E&P (July 1, 2012)
• Get and Keep STEM Employees – Industrial Engineer (July 1, 2012)
• Corporate Performance Management Helps Turn Crisis Into Opportunity – Mary Driscoll – SearchFinancialApplications.com (June 25, 2012)
• How Healthy Is Your Wellness Program? – Elissa Tucker – HR.com (June 22, 2012)
• 5 Retention Strategies for a High Performance Environment – Kyle Lagunas – Software Advice (June 21, 2012)
• Finance Needs to Step Up Its Game – David Blanchard – Industry Week (June 20, 2012)
• Stepping Stones to Enterprise Quality – Jill Jusko – Industry Week (June 20, 2012)
• Supply Chain Metrics: Improve Supply Chain Planning with S&OP – Becky Partida – Industry Week (June 20, 2012)
• Healthcare is "Wasting" Away – Ron Webb – Successful Workplace (June 17, 2012)
• APQC Benchmarking Reveals How Top-performing A/R Functions Improve Cash Flow – Staff Article - GT News (June 13, 2012)
• 5 "Rules" For Recruiting Technical Talent – Elissa Tucker – HR.com (June 13, 2012)
• APQC Releases Benchmarking Report on Account Receivable Performance – Raju Shanbhag – Accounts Receivable Management (June 13, 2012)
• Keeping Your Employees Happy and Engaged – Paul Shread – Time (June. 12, 2012)
• Treat Finance Talent as an Economic Asset – Mary Driscoll – EPM Channel (June 12, 2012)
• Using Enterprise Quality to Drive Business Value – Travis Colton – Construction Executive (June 5, 2012)
• Knowledge Management in the Digital Age – Cindy Hubert – Journal of Petroleum Technology (June 1, 2012)
• The Economies of Quantities – John Spaulding – RV Pro (June 1, 2012)
• Knowledge Transfer from Experienced to Novice Engineers – Harvey Hack – Materials Performance (June 1, 2012)
• WMS Can Produce Big Logistics Benefits – Becky Partida – Supply Chain Management Review (June 1, 2012)
• Accounts Payable and Receivable - Companies Still Don’t Get it – Mary Driscoll – Proformative (May 31, 2012)
• Big Differences Found in HR Shared Services Center Performance – Elissa Tucker – HR.com (May 30, 2012)
• Pay People to Avoid Risky Behavior – Mary Driscoll – Harvard Business Review (May 29, 2012)
• Ten Ways to Find and Keep Talent –Baseline Briefing (May 29, 2012)
• How Caterpillar, General Mills and Schlumberger Find the Right Talent – Caron Carlson – Fierce CIO (May 27, 2012)
• IT Management Slideshow: 10 Ways to Develop Your Tech Talent – Dennis MCafferty – CIO Insight (May 25, 2012)
• Intervention While the Patient is Healthy – Chris Taylor – Successful Workplace (May 24, 2012)
• Payroll Management: Cost, Solution and Risk – Mary Driscoll – Business Finance (May 23, 2012)
• APQC Names Carla O'Dell CEO – Olivia Pulsinelli – Houston Business Journal (May 22, 2012)
• APQC’s Supply Chain Planning Tune-Up Diagnostic – Becky Partida – Supply Chain Brain (May 21, 2012)
• Healthcare, Your Process is Your Product – Ron Webb – Successful Workplace (May 20, 2012)
• Transferring and Teaching Best Practices – Lauren Trees – CIO Update (May 18, 2012)
• Centralized Governance of Process Frameworks Works Better – John Tesmer - PEX Process Excellence Network (May 18, 2012)
• How to Find and Keep Technical Talent – Staff Article – CIO Update (May 17, 2012)
• Work Force Planning 4 Ways – Elissa Tucker – HR.com (May 16, 2012)
• Top 5 Market Research Vendors in 2012  – Xybertrix Staff – Hub Pages (May 10, 2012)
• Seven Essential Qualities of FP&A – Mary Driscoll – EPM Channel (May 8, 2012)
• Inventory Accuracy Improves Performance on Logistics Metrics – Becky Partida – Industry Week (May 7, 2012)
• From Your Hiring Manager: How Do I Unplug My Brain During the Hiring Process? – Ron Webb – Fistful of Talent (May 5, 2012)
• Not Hitting Your Targets? 3 Reasons You Need to Blame Processes, Not People – Michelle Cowan, Jeff Varney – PEX Process Excellence Network (May 2, 2012)
• APQC's Logistics Tune-up Diagnostic – Becky Partida – Supply Chain Brain (April 20, 2012)
• It's Recovery Time for Work/Life Balance – Elissa Tucker – HR.com (April 20, 2012)
• The Perks of Perks: Enhance Your Workplace Culture by Promoting Non-Monetary Rewards – Staff Article - Advance for Healthcare Careers (April 19, 2012)
• CFOs Embrace Major Process Improvement—Again! – Mary Driscoll – Business Finance (April 19, 2012)
• Frameworks and Getting Real Work Done  - Chris Taylor – Successful Workplace (April 12, 2012)
• 19 Best Practices for Managing Technical Talent – Elissa Tucker – HR.com (April 11, 2012)
• Lean Procurement Processes Mean Fewer Employees – Becky Partida – Industry Week (April 1, 2012)
• No Easy Answers on RFID Strategy – Becky Partida – Supply Chain Management Review (April 1, 2012)
• Measurements Can Help Promote Quality Culture – Staff – Quality Progress (April 1, 2012)
• Best Practices in the Idea-to-Launch Process and Its Governance – Robert Cooper, Scott Edgett – Research Technology Management (April 1, 2012)
• From Your Hiring Manager: Nobody Told Me to Use My Common Sense – Ron Webb – Fist Full of Talent  (March 31, 2012)
• Facebook, My Space and Reinventing the Wheel - Chris Taylor – Successful Workplace (March 26, 2012)
• Supplier Category Management Study Details Best Practices for Driving Value in Procurement – Becky Partida – Supply Chain Brain (March 26, 2012)
• APQC's 10 Best Practices for Innovation - Part II  – Becky Partida – CIO Update (March 26, 2012)
• Automating the Financial Reporting Process Offers Streamlining, Easier Compliance – Christine Parizo – TechTarget.com-Search Financial Applications (March 22, 2012)
• Driving Value Through the Procurement Process – SCMR Staff – Supply Chain Management Review (March 21, 2012)
• How Safeway Seeks ERM Excellence – Mary Driscoll – Business Finance (March 19, 2012)
• APQC's 10 Best Practices for Innovation - Part I – Becky Partida – CIO Update (March 19, 2012)
• Translating Healthcare's Rosetta Stone – Ron Webb – The Successful Workplace-BPM for Real Blog (March 16, 2012)
• AP Leaders Really Do It Better – Mary Driscoll – Proformative.com (March 13, 2012)
• Will the AME, NAM and NACFAM Alliance Revitalize Manufacturing? – Michelle Nash-Hoff – Huffington Post (March 7, 2012)
• Using Enterprise Quality Measurement to Drive Business Value – Quality Digest (March 6, 2012)
• Right Way to Cut Pay – Michael O’Brien – Human Resource Executive (March 1, 2012)
• The 7 Tenets of Process Management – Michelle Cowan and Jeff Varney – Process Excellence Network (March 1, 2012)
• Reporting Speed is Not Enough – Mary Driscoll – Business Finance (February 24, 2012)
• HR Benchmarks on Demand - Elissa Tucker - HR.com (February 22, 2012)
• The IBM Grocery Manufacturing Association 2010 Logistics Benchmark Report – SupplyChainBrain (February 21, 2012)
• Healthcare, you aren't that different - Ron Webb – The Successful Workplace (February 20, 2012)
• Spend Analysis Delivers Big Benefits – Becky Partida – Supply Chain Management Review (February 1, 2012)
• Mix of Benefits, Costs from “Green” Procurement – Becky Partida – Supply Chain Brain (February 1, 2012)
• Keeping Tabs on Global Sourcing is Full-Time Effort – Becky Partida – Supply Chain Brain (February 1, 2012)
• A Well-Designed Inventory Strategy Must Be Maintained – Becky Partida – Supply Chain Brain (February 1, 2012)
• 2012 SCM Resource Guide – You Can Count on These SCM Experts – Brad Berger – Supply Chain Brain (February 1, 2012)
• A digital pat on the back from the boss: What's it worth? – Gary M. Stern – Fortune Management (January 26, 2012)
• Using Metrics to Optimize Inventory Strategy – SupplyChainBrain (January 18, 2012)
• Don't Ignore DSO, Especially if You're Cash-Rich – Mary Driscoll – Business Finance (January 13, 2012)
• When Process Management is Culture: ThyssenKrupp Stainless - Chris Taylor – Successful Workplace (January 11, 2012)
• Nightmare Scenario: A Cataclysmic Collapse of the Euro - Mary Driscoll - Proformative: Treasury Blog (January 11, 2012)
• XBRL Era – Tim Cooper -  CIMA Financial Management Magazine (January 11, 2012)
   

2011

• Fast Forecasting is Not Negotiable – Mary Driscoll – Business Finance (December 16, 2011)
• Introduction to Process Frameworks: Interview with John Tesmer, APQC – Diana Davis - Process Excellence Network (December 6, 2011)
• Workforce Capabilities Fall Short – Elissa Tucker – Target (December 2, 2011)
• Generational Turbulence on the Horizon –Elissa Tucker, Rachele Williams– Workspan (December 1, 2011)
• Paving the Way to FP&A Progress – Mary Driscoll – Financial Executive (December 2011)
• Leaders Show Power of Reverse Logistics – Becky Partida – Supply Chain Management Review (November 2011)
• AP Process Improvement Has Multiple Benefits – Mary Driscoll – Business Finance (November 28, 2011)
• Cutting Costs Out of the Last Audit Mile – Mary Driscoll – CFO (November 28, 2011)
• Mistakes to Avoid in Benchmarking – SupplyChainBrain (November 28, 2011)
• Essentials of Benchmarking – Ron Webb - SupplyChainBrain (November 28, 2011)
• The ERM Tipping Point – Carol A. Fox – Risk Management Magazine (November 1, 2011)
• The Strategic Advantage of ERM – Mary Driscoll, Paul Walker, and Robert Torok – Risk Management Magazine (November 1, 2011)
• Twelve Practices for Measuring Corporate Quality at Large, Diverse Organizations – Chris Gardner, Travis Colton, Michelle Cowan – UGL Services Communicator (November 2011)
• Touchless AR Processing Boosts Productivity – Mary Driscoll – Business Finance (October 18, 2011)
• The New Edge in Knowledge Book Review – Paul Harmon – BP Trends (October 2011)
• Cutting the Costs of Sales Order Processing – Mary Driscoll – Business Finance (September 16, 2011)
• Repairing the Last Mile of Finance – Mary Driscoll – Business Finance (September 14, 2011)
• Knowledge Management in a New Context – Carla O'Dell and Cindy Hubert – CFO (August 22, 2011)
• Benchmark Data Points to Big Advantages of Category Management - Francis J. Quinn - Supply Chain Management Review (August 17, 2011)
• The Best of Best Practices – Louis L. Carter and Patrick Carmichael – T+D Training & Development (August 8, 2011) Subscription required to access 
• Blueprint for Success: Logistics (Second Edition) - Report Overview – SupplyChainBrain (August 2, 2011)
• APQC/AME Benchmarking Community of Practice Webinar: Supplier Category Management – SupplyChainBrain (August 2, 2011)
• Employees Significantly More Efficient with Category Management – SupplyChainBrain (August 2, 2011)
• Procurement Category Management: Faster Purchase Order Cycle Time – SupplyChainBrain (August 2, 2011)
• Where Do You Start Improving Your Organizational Performance? –  SupplyChainBrain (August 2, 2011)
• Green Supply Chains Make Economic Sense – SupplyChainBrain (August 2, 2011)
• Inventory Optimization: Balancing the Asset vs. Service Tradeoff – SupplyChainBrain (August 2, 2011)
• HABCO's Lessons in Lean Policy Deployment – SupplyChainBrain (August 2, 2011)
• ME Bookshelf – Staff – Mechanical Engineering (August 1, 2011)
• What's at Stake with Payroll Best Practices – by  Joanne Sammer - Business Finance (June 24, 2011)
• Knowledge Management Called New Source of Competitive Advantage – by Frank Quinn - Supply Chain Management Review (June 20, 2011)
• ERM: What is Best Practice Now? – by Mary Driscoll – Business Finance (June 16, 2011)
• Harnessing Enterprise Quality for Business Value – by Rob Joseph – Quality Digest (June 14, 2011)
• How Arrow Avoided Japan’s Supply Chain Woes- by Mary Driscoll Wall Street Journal (June 9, 2011)
• Knowledge Management in 2011: New APQC Book- by Bill Ives - Portals and KM (June 8, 2011)
• Mapping Suburban School Reform - by Naomi Dillon American School Board Journal (June 6, 2011)
• Human Capital Management in 2011 - by Elissa Tucker – HR.com (May 26th 2011)
• Carla O’Dell and Cindy Hubert: An interview by Bob Morris– Bob Morris – The Employee Engagement Network (May 21, 2011)
• Enterprise Risk Management Gets Elevated -- Again – Mary Driscoll – Business Finance (May 10, 2011)
• Q&A - Turning Raw Information into Community Knowledge – Peter Alpern – Business Finance (May 9, 2011)
• Is Knowledge Management an HR Priority? Should It Be? - by Elissa Tucker – HR.com (May 5th 2011)
• The Intersection of Talent Management and Engagement - Elissa Tucker; Rachele Williams – Workspan (May 1, 2011) Subscription required to access
• Book review: "The New Edge in Knowledge" (APQC) – by Madanmohan Rao – KM Tech Sparks (April 29, 2011)
• Book review: "The New Edge in Knowledge" (APQC) – by Madanmohan Rao – K Community - India (April 29, 2011)
• A New Book for Big KM - Patti Anklam – Patti Anklam Blog (April 25, 2011)
• Five Best Practices for Work Force Planning Success - - by Elissa Tucker – HR.com (April 20th 2011)
• Process Frameworks Getting a Grip on Performance– by Peter Alpern – Business Finance (April 15, 2011)
• Caterpillar’s Eight Success Factors for Engaging Employees - Elissa Tucker; Rachele Williams – HR.com (April 6, 2011)
• Smart from the Start: the Crossroads in IT Planning - by ScottMadden and APQC - Shared Services and Outsourcing Network (March 2011)
• Smart from the Start: Putting the Right People in the Right Jobs - by ScottMadden and APQC - Shared Services and Outsourcing Network (March 2011)
• Seven Reasons HR Should Care About Change – by Elissa Tucker – HR.com
• (March 30, 2011)
• Talent is a Top CEO Priority for 2011 – by Elissa Tucker – HR.com (March 23, 2011)
• Recession Ends. Job Hopping Begins? Six Best Practices for Engaging and Retaining Employees – by Elissa Tucker – HR.com (March 17, 2011)
• Six Actions for HR in 2011 – by Elissa Tucker – HR.com (March 10, 2011)
• FP&A Professionals' Biggest Headaches in 2011 – by Mary Driscoll - BusinessFinance (March 8, 2011)
• You Gotta Know Where You Hold 'Em - by Marisa Brown and Rob Spiegel - SupplyChainBrain (February 24, 2011)
• Sustainable Working Capital Improvements: Making Best Practices Stick- by Mary Driscoll - BusinessFinance (February 22, 2011)
• When the Benefits Are There, Why Don't More Companies Use RFID Tagging - by Marisa Brown and Rob Spiegel - SupplyChainBrain (February 17, 2011)
• Ten Steps to Designing an Effective Supplier Relationship Management Program - by Marisa Brown and Rob Spiegel - SupplyChainBrain (February 15, 2011)
• Smart from the Start - When designing a shared services center, it pays to ask counter-intuitive questions - by ScottMadden and APQC -  Shared Services and Outsourcing Network (February 4, 2011)
• Reregulation Gone Wild? - by Mary Driscoll - BusinessFinance (February 2, 2011)
• Shared Services design and structure: gaining consensus - by ScottMadden and APQC -  Shared Services and Outsourcing Network (February 2, 2011)
• Case Study: Picture This—Canon’s Talent Development with Deloitte - Consulting Magazine (January 31, 2011)
• SRM Leaders Outpace Peers On Lead Times, Other Key Metrics – by Rob Spiegel - Supply Chain Management Review (January 29, 2011)
• The Cost of Accounting and Reporting — The Gaps Raise Eyebrows - by Mary Driscoll - BusinessFinance (January 19, 2011)

• 2010

• Gaining an EDGE: Don’t Tolerate Slow Financial Processes - by Mary Driscoll - BusinessFinance (December 20, 2010)
• Robo-signing and Sloppy Process that Could Land You in Jail - by Mary Driscoll - BusinessFinance (November 3, 2010)
• The Economics of Shared Services: An Inconvenient Truth - by Mary Driscoll -BusinessFinance (October 13, 2010) Subscription required to access
• How Shared Services Are Reinventing AP - by Mary Driscoll - BusinessFinance (October 13, 2010)
• Prioritzing the International Payment Process – by Anthony F. Loiacono – Legal Management (October 7, 2010)
• International Accounts Payable Professionals Blog: Healthcare Reform Expected to Drive Up AP Costs - IAPP (September 23, 2010)
• Quality of Hire (Final Part: 3 of 3) - Recruiting Trends (September 15, 2010)
• Quality of Hire (Part 2 of 3) - Recruiting Trends (September 8, 2010)
• Beware of the Distressed Opportunity: When Cash Finally Runs Dry - by Mary Driscoll - BusinessFinance (September 7, 2010)
• Innovation Helping Arizona Companies Succeed - by Betty Beard - The Arizona Republic (September 4, 2010)
• Quality of Hire (Part 1 of 3) - Recruiting Trends (September 1, 2010)
• Benchmarking and Best Practices with Carla O'Dell on Sky Radio - CNN SkyRadio (August 19, 2010)
• Getting the Jump on Performance Announcements - by Mary Driscoll - BusinessFinance (August 18, 2010)
• Getting Bad Grades in Risk Management - by Mary Driscoll - BusinessFinance (August 5, 2010)
• Effective Leadership Is Critical To Sustain Communities of Practice - by Darcy Lemons - HR.BLR.com (July 27, 2010)
• Three ASQ Members Receive Quality Pioneer Medals - Quality Progress (July 1, 2010) Subscription required to access
• The Economics of Shared Services Robots in the Cloud - by Mary Driscoll - BusinessFinance (July 12, 2010)
• The Risks You Don’t Expect — CFOs Under 50 Take Notice! - by Mary Driscoll - BusinessFinance (June 17, 2010)
• Finance in 2020 — Robots in the Dark - by Mary Driscoll - BusinessFinance (May 27, 2010)
• You Want Me to Do What? Accelerate Payments? - by Mary Driscoll - BusinessFinance (May 7, 2010)
• Warehouse Management Which WMS Is Perfect for You? - by Marisa Brown and Erin Williams - SupplyChainBrain (February 26, 2010)